Highly Trained Restoration Specialists

Our Production Technicians are highly trained and have extensive experience.  Combined, our technicians have more than 50 years of industry experience. This half century of experience includes water, fire, storm, and flood damage restoration, mold mitigation, bio-hazard mitigation, and hoarding mitigation. We also believe continuing education is vital in providing you the latest methods and best practice protocols to follow when you need remediation that is not only fast, but also highly successful.  Our technicians have many IICRC and National Certifications including: WRT, Hoarding, Carpet Remediation, Bio-Hazard, and ASCD. In addition to hiring only the most qualified and experienced candidates, SERVPRO of South Mecklenburg County also performs extensive background checks regularly on each of our team members.  Rest assured, we send only the best technicians to your home and business.  After all, we wouldn't send someone in to help you that we wouldn't want in our own home and business.

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of South Mecklenburg County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)