Sewage Cleanup and Restoration

Jim and I are native North Carolinians.  We love Charlotte and especially the South Mecklenburg County area.  We believe we are here for one reason- to serve our South Mecklenburg county friends in need.  We wanted to own a SERVPRO franchise in order to provide the best level of service, state of the art equipment, and specifically and intentionally trained technicians to ensure we give our clients service that is second to none.  When you have a sewage loss, we know that it is very difficult, if not impossible, to mitigate it alone.  You may not know what steps to take or even how to begin to address it.  Most importantly, we want you to be safe from the hazards that come with a sewage loss!  Jim, myself, and our team are here to walk you through it- step by step- until it is literally "Like it never even happened."

Sewage Backup or Toilet Overflow? Call Us Today – (704) 840-6112

There are three major types of contaminated water. SERVPRO of South Mecklenburg County will inspect that contaminated water to determine the type of water and then plan the appropriate response to safely restore your home or business.

The three types of contaminated water:

Category 1: "Clean Water"

This is water from a clean source, such as a broken clean water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Emergency Service

Sewage backup should be considered an emergency and dealt with as quickly as possible. We are the water damage restoration specialists with specific training and expertise to safely restore your home or business.