At 6:30pm on Friday night, discovered that my water heater had split leaking 80 gallons of water into the basement. Jacob arrived about 45 min after calling and began the process to assess the extend of water damage. Mike and Jayden arrived shortly after and began the process of extracting water and removing the wet carpet and padding. They setup fans and equipment to dry the remaining moisture. All 3 worked quickly, are very polite and professional. Very thankful that they responded so quickly. Many thanks!

  Caleb Parrish and Shauna F. Thank you very much for assisting with my clean up. You gus are the BEST!!!!!

Angels team was prompt and helpful

  Had the pleasure of working with Austin, Caleb, and Peter for several years now. They are reliable and trustworthy. For any sensitive remediation projects I have to undertake, I know I am in good hands with the team at South Meck SERVPRO.

Jim and Annemarie were incredibly honest and friendly when they arrives. They went above and beyond to help fix the problems we reviewed. You can trust them to do the right thing! I wouldn't call anyone else!

During a time of panic and stress, SERVPRO was a calm in the storm! They knew exactly what the next steps should be and how to guide us during this time of being overwhelmed. Their expertise, articulation of information, and calm demeanor helped us to understand what was swirling around us in the chaos. Their help was so very much appreciated, thank you SERVPRO!!

While hoping I would not ever need to call an emergency restoration company, Annemarie and Jim have been wonderful to deal with since the first phone call I made to them late on a Sunday evening. It is clear that they take their business seriously and that customer satisfaction is their top priority - and they certainly made feel like their most important customer although I suspect every single one of their customers feels the same. I will recommend SERVPRO of South Mecklenburg County to anyone without hesitation.

They rate a 10 STAR rating! They stand "Head and Shoulders" over their competitors. During their inspection, they found water and moisture in 2 walls. Sections of 2 walls (2 rooms) and flooring in a bathroom were removed. Specialize equipment was used to dry out the walls.
They responded quickly, explained what they would do and were reasonably priced,
Not only were they professional and courteous, but they made sure we were pleased with the results.
It is hard to find good service people in any industry. Make sure you put this company on your "Best of the Best" list!!!
This is the second time we have used them.
They are exactly who you need when an emergency occurs.

Called this morning at 9:48 am and they were at our house within hours. What a service! I could not have asked for better service and professionalism. I recommend their service to anyone!

I can only recommend their service to anybody. Thankfully they had a 24/7 Service, because even from Europe (calling for my Mom), it just worked fantastically. Besides, my Mom was very satisfied and says "thank you", too.

I would recommend SERVPRO all day long. The crew was professional, did an excellent job with cleanup, and were a delight to have in our home.

We wanted to say thanks for a job well done and how pleased we are with the entire SERVPRO team that worked on the water issue in our home. As a lead team member, Ryan was exceptional having paid attention to every detail and going that extra yard to ensure us that all work was on course. Both Chris and Jim were excellent as well, and the entire team was dedicated in their role, checking on progress each day until the situation was totally eradicated.

From the first touchpoint to the last, and all through the cleanup and remediation, the team was prompt, professional, and courteous. All of my questions were answered thoroughly and each step of the process was clearly explained and made as transparent as possible. While you never want to actually have to use SERVPRO, as this means you've had some sort of residential disaster, it's good to know that you'll be in good hands with this franchise.  

I called SERVPRO to hire someone to diagnose water damage at my house. The agent picked up immediately, since it was an emergency on a weekend, I was pleasantly surprised. The inspection was free and they accommodated my schedule. Although I didn't end up using the service, they were very helpful and provided me with all of the information I needed to make a decision. Will be calling them back for sure!

It was somewhat surprising that the person I talked to on the phone to set up the sanitation appointment was the same person who came to do the job. So often a less professional employee is sent to do the job. This was not what I experienced with SERVPRO. The 2 woman crew arrived when expected and got right to work. I was given good details over the phone as to how to prep the area. The entire experience was stress free.

If you are contacting this business, you’re probably having something bad happening at your house.

And at SERVPRO, my experience was as if they knew what may be on my mind, anticipated my needs, communicated clearly as to what was going to take place, accommodated above and beyond where they could; and made themselves available for questions.

I would 100% do business again with SERVPRO and only recommend businesses that are legit, specifically from a service standpoint. Annemarie is the bomb, and her crew that worked with me, each of them from the initial consult guys, to the demo guys, to the team that checked in on us regularly...y’all do work that matters. Thanks. Big thanks.

Annemarie and her team were a complete pleasure to do business with. While our issues were not “emergency” related, Annemarie treated us with the same urgency and respect as if they were. We hope we do not need your services again, but if we do, we would look forward to working with you again! Highly recommended.

Jim and Annemarie were incredibly honest and friendly when they arrived. They went above and beyond to help fix the problems we reviewed. You can trust them to do the right thing! I wouldn’t call anyone else!

Annemarie and her team were a complete pleasure to do business with. While our issues were not “emergency” related, Annemarie treated us with the same urgency and respect as if they were. We hope we do not need your services again, but if we do, we would look forward to working with you again! Highly recommended.

If you are contacting this business, you’re probably having something bad happening at your house. And at SERVPRO, my experience was as if they knew what may be on my mind, anticipated my needs, communicated clearly as to what was going to take place, accommodated above and beyond where they could; and made themselves available for questions. I would 100% do business again with SERVPRO and only recommend businesses that are legit, specifically from a service standpoint. Annemarie is the bomb, and her crew that worked with me, each of them from the initial consult guys, to the demo guys, to the team that checked in on us regularly...y’all do work that matters. Thanks. Big thanks.

The SERVPRO team is awesome, thorough quick and efficient, from the office to their field staff !!! Love Ann Marie

If you are reading this you likely have an urgent issue at hand so go ahead and dial their number while you read..... and here’s why.

Although I have owned and managed multiple buildings, homes and rentals over the last 30 years and have had my share of “issues”.
Most recently however, I have had two instances of significant water damage at my personal residence. I was fortunate to find these guys close by and have used them both times. I can’t say enough about my positive experience with this ENTIRE team.

The owners, Jim and AnnMarie, operate with a level of integrity and service excellence that I’ve found painfully missing from competitors.

The technicians are knowledgeable, attentive and extremely focused on assuring you can live,  breathe and function as best as possible during your disruption. The team will keep you informed, keep their promises and help you navigate best options for your individual situation. They truly go above and beyond at every opportunity to do so.

I’ve recommended them to my parents, neighbors, friends and associates and am recommending them to you too!

If you went ahead and dialed them when you started reading, they are probably already on the way!

I recently hired SERVPRO of South Mecklenburg County to handle water damage in my home.

My first contact was with Annemarie at the SERVPRO Office and I was impressed as to how personable she was and knowledgeable in answering my questions.  She got me on the schedule almost immediately so there was no wait.  She is the kind of employee who goes the extra mile.

When Ryan, Norman, Sebastian and Jim (of SERVPRO) arrived at my home to do the water mitigation work, they were pleasant, professional and informative.  They took charge and got the work done in a timely manner and I had complete confidence in them.

Not only would I recommend this company; I commend them on hiring really good people who represent the company in an exceptional way.  It was a pleasure to work with all of them.

We were able to resume business later that day because of the fast response!

This customer gave us a 10/10 rating!

Your customer service is second to none!  I feel like we are family now. 

This customer gave us a 10/10 rating!

The sprinkler system failing caused so much water to enter our building- and it went everywhere.  Your technicians made sure they got everything dry and were so careful to help us save things we thought were lost. 

Thank you for getting us back in our home so quickly after the fire.  You made an awful situation so much better and easier to deal with from the start.

This customer gave us a 10/10 rating!

The storms have caused so much damage to our home but your guys were onsite within minutes and stayed with us throughout the process!  Thank you!

I really didn’t think you could remove the odor after all the years of cigarette smoke and tar.  Thank you!

This customer gave us a 10/10 rating!

Your customer service is second to none!  I feel like we are family now!

The smell from the animals in the crawlspace is gone and we can actually enjoy our weekend!

I don’t know what we would have done without you- what a mess and it is like it didn’t even happen

I don't know what we would have done without you- what a mess and it is "Like it never even happened."

We were able to resume business later that day because of the fast response!

This customer gave us a 10/10 rating!

SERVPRO went above and beyond in dealing with the insurance company when they were giving me and my family an extremely hard time. They knew exactly what to do given the circumstances and Annemarie specifically exceeded any and all expectations that I had. Truly a good company to partner with!

This customer gave us a 10/10 rating!

SERVPRO of South Mecklenburg County is absolutely awesome. They know what they are doing and took great care of us. We highly recommend them.

This customer gave us a 10/10 rating!

Very happy with SERVPRO's response.

This customer gave us a 10/10 rating!

Very happy with SERVPRO's response.

This customer gave us a 10/10 rating!

SERVPRO of South Mecklenburg County is absolutely awesome. They know what they are doing and took great care of us. We highly recommend them.

SERVPRO went above and beyond in dealing with the insurance company when they were giving me and my family an extremely hard time. They knew exactly what to do given the circumstances and Annemarie specifically exceeded any and all expectations that I had. Truly a good company to partner with!

I recently had the misfortune of having my hot water tank leak all night while I slept. I couldn't be more pleased with SERVPRO of South Mecklenburg. They quickly took the situation into their very capable hands. They were clearly adept at handling everything from making you feel in skilled hands and did not leave until they were completely sure all was taken care of. Excellent!

I recently had the misfortune of having my hot water tank leak all night while I slept. I couldn't be more pleased with SERVPRO of South Mecklenburg. They quickly took the situation into their very capable hands. They were clearly adept at handling everything from making you feel in skilled hands and did not leave until they were completely sure all was taken care of. Excellent!

Annemarie and Jim are the ultimate dynamic duo.  They are amazing people and run their business phenomenally.  They are always ready to go the extra mile for a customer, regardless of what that may mean.  They always use the utmost professionalism and are extremely reliable.  I would recommend them to my closest friends and family.

My experience working with the team from SERVPRO of South Mecklenburg County has been positive in every way.

SERVPRO was amazing and helpful when a tree hit our house due to a tornado.  They kept in constant contact about what needed to be done and went over and above to help in a very stressful situation.  I cannot recommend them enough!

Sebastian and Ryan were professional and efficient yet friendly.  Great service and follow up.  Would recommend 110%!

Great people. Great to work for! True professionals that actually care about people both as employees and with their clients!

Jim and his crew responded immediately after our water loss. He helped me understand the process and worked with our adjuster to ensure everything was done efficiently and beyond our expectations. He went above and beyond and made us feel comfortable throughout the entire ordeal!

Very professional company. They take care of their customers and help people in these difficult situations.

SERVPRO of South Mecklenburg County did an excellent job. We had a pipe burst in our vacation home while we were away. They worked with our Agent and Insurance Company and helped us tremendously. They were pleasant and prompt even when we called them at 3:00 am. I would recommend their services to anyone.

Had an amazing experience with Jim and Annemarie. Professional, courteous, friendly. Highly recommend!!

"Thank you for your service!  We appreciate your promptness and enjoyed getting to know you!  Ya'll make a great a team!"

These clients gave us a 10 out of 10 rating!

"The team did an outstanding job and helped us through a very difficulty time."

This customer gave us a 10 out 10 rating!

"3rd time that we have had to call SERVPRO and each time the service was amazing!! Thank you so so so very much!!"

This customer gave us a 10 out 10 rating!

"Jim is a very competent and personal man.  We were delighted to have him in our home."

This customer gave us a 10 out 10 rating!

"Jim and Kevin have done an outstanding job at our house.  Thank you both!"

This customer gave us a 10 out 10 rating!

"SERVPRO and Jim were always extremely helpful and great to work with."

This customer gave us a 10 out 10 rating!

"Thank you! Very helpful professional and always efficient.  Will use again if needed!!"

This client gave us a 10 out 10 rating!

"They were very professional and helpful."

This client gave us 10 out of 10 rating!

"Awesome Team!"

This client gave us 10 out 10 rating!

"Thank you for making my family feel "in control" during this process."

This client gave us a 10 out of 10 rating!

"Jim and his crew were outstanding! They made an unbearable situation much better."

This client gave us a 10 out of 10 rating!

"Jim was amazing!  I cannot express in words how appreciative we are of Jim.  He is a tireless worker and an amazing human being."

This client gave us a 10 out of 10 review.

"They exceeded my expectations and were very professional."

This client gave us a 10 out of 10 rating!