While hoping I would not ever need to call an emergency restoration company, Annemarie and Jim have been wonderful to deal with since the first phone call I made to them late on a Sunday evening. It is clear that they take their business seriously and that customer satisfaction is their top priority - and they certainly made feel like their most important customer although I suspect every single one of their customers feels the same. I will recommend SERVPRO of South Mecklenburg County to anyone without hesitation.

Called this morning at 9:48 am and they were at our house within hours. What a service! I could not have asked for better service and professionalism. I recommend their service to anyone!

From the first touchpoint to the last, and all through the cleanup and remediation, the team was prompt, professional, and courteous. All of my questions were answered thoroughly and each step of the process was clearly explained and made as transparent as possible. While you never want to actually have to use SERVPRO, as this means you've had some sort of residential disaster, it's good to know that you'll be in good hands with this franchise.  

Your customer service is second to none!  I feel like we are family now!

I don't know what we would have done without you- what a mess and it is "Like it never even happened."

SERVPRO went above and beyond in dealing with the insurance company when they were giving me and my family an extremely hard time. They knew exactly what to do given the circumstances and Annemarie specifically exceeded any and all expectations that I had. Truly a good company to partner with!

I recently had the misfortune of having my hot water tank leak all night while I slept. I couldn't be more pleased with SERVPRO of South Mecklenburg. They quickly took the situation into their very capable hands. They were clearly adept at handling everything from making you feel in skilled hands and did not leave until they were completely sure all was taken care of. Excellent!

Great people. Great to work for! True professionals that actually care about people both as employees and with their clients!

Very professional company. They take care of their customers and help people in these difficult situations.

Had an amazing experience with Jim and Annemarie. Professional, courteous, friendly. Highly recommend!!