Fire Damage Restoration Process

We have seen many of our South Mecklenburg County friends and neighbors face the aftermath of a fire. It is devastating and heartbreaking!  Memories can be lost, heirlooms damaged, your home or business damaged in what feels like seconds!  First of all, it is true what they say- as long as everyone is safe- we can help make it "Like it never even happened."  

Usually, when we arrive, there may be a smoldering structure, water and smoke damage, and almost always tears!  We get to work immediately.  We will do our best to save everything we can, clean everything possible, and remove the materials affected beyond repair.  Usually, we find that the shock and adrenaline wears off soon after and worry begins. Our customers find themselves asking what are they going to do now?  Our advice, please try not to worry-  we will be there to help make a plan, save as many of your precious items as possible, and clean and mitigate the structure so that it is ready for life to return to normal as quickly as possible.

Our technicians are IICRC Certified technicians in:

  • Water Damage Restoration
  • Odor Control
  • Trauma and Crime Scene
  • Journeyman Fire and Smoke Restorers
  • Upholstery and Fabric Cleaning
  • Fire and Smoke Restoration
  • Carpet Cleaning
  • Applied Structural Drying

As you can see, we are more than prepared to answer the call when disaster happens- and we will be with you until it is "Like it never even happened."  

Have Questions About Fire, Smoke, or Soot Damage? Call Today – (704) 840-6112

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

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