24/7 Emergency Service
The Water Damage Restoration Process
When facing a water loss, SERVPRO® of South Mecklenburg County is dedicated to providing top-notch service and support. Our mission is to ensure the best level of service, utilizing state-of-the-art equipment and specifically trained technicians to guarantee unparalleled results for our clients.
We understand that experiencing a water loss can be overwhelming, leaving you unsure of the next steps to take. Rest assured, our team is here to guide you through the process, step by step, until your property is restored to its preloss condition.
With SERVPRO of South Mecklenburg County by your side, you can trust that your water loss will be addressed efficiently and effectively, making it "Like it never even happened."
Water or Flood Damage?
Call Today – (704) 840-6112
Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.
Step 1 - Emergency Contact
The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.
Step 2 - Inspection and Water Damage Assessment
We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.
Step 3 - Water Removal / Water Extraction
The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.
Step 4 - Drying and Dehumidification
We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.
Step 5 - Cleaning and Sanitizing
We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.
Step 6 - Restoration
Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.
